Enable Better Communication and Faster Remediation

Enable Better Communication and Faster Remediation

Enable Better Communication and Faster Remediation


David Beaver is the Director of Strategic Alliances and Partner Programs at Rapid7.

In today’s threat landscape, speed is of the essence – especially when dealing with software vulnerabilities and the risk of a breach. This becomes vital when an organization’s SecOps team discovers an exploited, critical vulnerability that their ITOps team must remediate ASAP.

The relationship between SecOps and ITOps is similar to that between 911 services and first responders. When made aware of an emergency, 911 operators must prioritize the response and turn the emergency over to the appropriate responding team. Similarly, SecOps teams discover vulnerabilities that must be prioritized by criticality and then communicated to the appropriate ITOps team for action. But how solid is that relationship?

Managing security well requires tight collaboration between these two groups, but in reality, large gulfs often exist between SecOps and ITOps teams.

In their report “Network Security Without Borders,” ESG revealed that 44% of organizations don’t believe this relationship works well and attribute the disconnect to poor communication, reporting, and a lack of skilled resources on both teams.

SecOps and ITOps Speak the Same Language

So, how can SecOps and ITOps overcome these challenges? The Information Systems Security Association (ISSA) asked members in 2021, “Which actions could be most impactful for improving the working relationship between the security and IT teams at your organization?”

Two answers stand out:

  • 58% of respondents said, “Make sure that the security staff is included in all IT projects from their beginnings.”

  • 35% of respondents wanted to “automate processes that require collaboration between IT and security teams.”

SecOps professionals responded that better communication and speed through automation would improve the relationship between them and ITOps.

How To Implement Automox + Rapid7

Your workflows are about to get a lot easier. Automox and Rapid7 have teamed up to prioritize and fix vulnerabilities faster in part by more effective communication between teams with the Automox Plugin for Rapid7 InsightConnect.

If you already use Rapid7 for vulnerability management with InsightVM, you can automate your processes with the Automox Plugin for InsightConnect, Rapid7’s SOAR, which gives you access to workflows that strengthen your overall investment, quickly remediate vulnerabilities, and improve cross-team collaboration. Here’s how:

  1. Automate a recurring upload of identified vulnerabilities from InsightVM into the Automox console and remediate in minutes vs. hours or days – with a single click.

  2. Use the Rapid7 InsightConnect ChatOps workflow with Automox to execute commands within workplace conversations via Microsoft Teams or Slack. You can query device data, create customizable alerts, and sync with other data sources for deeper insights and trends.

Leveraging these workflows can go a long way to closing the gap and sweetening the relationship between SecOps and ITOps. Why? Because the benefits are mutual:

  • Both teams get time back by automating the soul-crushing, manual steps that delay response times

  • All your endpoints are always up-to-date with automated vulnerability syncing and single-click remediation

  • You can share device details instantly using simple commands in Teams or Slack, easing the frustration that can come with clunky hand-offs and product silos

Want to see for yourself how Automox and Rapid7 get rid of manual tasks, fix vulnerabilities faster, and give you rich data insights to improve communications within your organization? Get started by installing the Automox Plugin for Rapid7 InsightConnect through the Rapid7 Extension Library.

Learn More at RSAC 2022

Don't miss out on the next era of vulnerability detection and response. Stop by the Automox booth at RSA.

You can check out Automox and Rapid7 in action, meet Otto, and get cool stuff.

Automox for Easy IT Operations

Automox is the cloud-native IT operations platform for modern organizations. It makes it easy to keep every endpoint automatically configured, patched, and secured – anywhere in the world. With the push of a button, IT admins can fix critical vulnerabilities faster, slash cost and complexity, and win back hours in their day.

We provides a 100% CloudNative IT Endpoint operations platform for modern organizations. As a comprehensive EndPointManagement Platform, it has advanced SoftwareManagement for PatchManagement, Adding, Removing, and Updating Software, Changing and Configure Settings along with PolicyManagement on any device or operating system located anywhere in the world and at any time. With the push of a button, ITAdministartors can fix CriticalVulnerabilities faster, slash cost and complexity, and win back hours in the day.If you want to know more kindly Click here

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