Technical Support Specialist – On-Site (Greater Noida) | Careers at SRC Cyber Solutions LLP

Technical Support Specialist – On-Site (Greater Noida)

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Technical Support Specialist – On-Site (Greater Noida)

Immediate Joining Required | Must Relocate & Stay Near Office

About the Role
SRC Cyber Solutions LLP is hiring a Technical Support Executive for its Greater Noida office. This role is strictly on-site, requires immediate joining, and candidates must be willing to relocate and stay near the office.

We are looking for M.Tech freshers or candidates with up to 1 year of relevant experience who can communicate clearly, learn fast, and handle technical interactions with discipline and accuracy.

Key Responsibilities

  • Deliver first-level technical support to customers and enterprise clients.

  • Handle and resolve queries through email, phone, remote sessions, and ticketing systems.

  • Perform basic troubleshooting, system checks, and issue verification.

  • Coordinate with internal tech teams for escalations and ensure timely ticket closure.

  • Maintain accurate logs, documentation, and status reports.

  • Support installation, configuration, and post-onboarding product training.

  • Assist pre-sales teams with demos or technical clarifications when required.

  • Maintain a professional, precise, and customer-oriented approach in all communication.

Qualifications

  • M.Tech (CS/IT/ECE preferred) – Fresher OR up to 1 year of experience.

  • Strong command over English communication (both written and verbal).

  • Basic understanding of computers, networking, software systems, or troubleshooting.

  • Must join immediately and relocate near Greater Noida office without delay.

Preferred Skills

  • Exposure to help-desk, technical support, or customer handling.

  • Knowledge of cybersecurity, system administration, or enterprise tools.

  • Familiarity with CRM/ticketing systems.

  • Relevant technical certifications are a plus.

Must-Have Skills

  • Clear communication and strong coordination abilities.

  • Fast learning, disciplined working style, and problem-solving mindset.

  • Ability to manage follow-ups, multitask, and close tickets efficiently.

  • Professional attitude, punctuality, and willingness to work on-site full-time.

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