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Technical Support Executive - Greater Noida (UP) Immediate Requirement

Who We Are: SRC Cyber Solutions stands as a premier name in the realm of cybersecurity, recognized for its exclusive distribution of cutting-edge solutions in India, GCC and APAC. As the trusted conduit between innovative technology and the nation's security landscape, we take pride in our role for a trio of formidable cybersecurity solutions: Comprehensive Email Security, Automated Patching and End Point Management, and Assets Visibility and Risk Management.

With a steadfast commitment to fortifying digital defences, we bring to the prowess of Email Security, a ground-breaking cybersecurity platform. Our Comprehensive Email Security empowers organizations to combat sophisticated email-based threats and phishing attacks through its AI-driven, automated threat detection and response capabilities.

Furthermore, we introduce Automated Patching and Endpoint Management, an indispensable solution designed to elevate cybersecurity hygiene across systems. By automating the process of Automated Patch and Endpoint Management, we ensure that vulnerabilities are promptly addressed, minimizing the risk of breaches and optimizing overall security posture.

Our most recent offering is Assets Visibility and Risk Management, a trailblazing solution that safeguards against the emerging threat of hardware-based attacks. Our unique approach identifies and mitigates risks posed by rogue hardware devices, securing critical assets and bolstering resilience against an evolving threat landscape.

With a fervent dedication to securing India's digital infrastructure, SRC Cyber Solutions establishes itself as a beacon of trust, leveraging its partnerships to deliver unparalleled cybersecurity prowess to the nation. As the exclusive distributor of these cutting-edge solutions, SRC Cyber Solutions exemplifies its commitment to ushering in a new era of digital defence and resilience.

At SRC Cyber Solutions, we don't just secure, we empower. We don't just defend, we redefine with a high degree of automation. With an unwavering commitment, we shield India's digital domain. Our partnerships aren't just alliances – they're the conduits of unparalleled cybersecurity prowess, delivering a new era of digital protection and strength.

SRC Cyber Solutions – where trust, innovation, and security converge. Step into the future with us, where digital vulnerabilities become ancient history and resilience becomes the norm.

In the near future, we will be adding more technologies to our existing Portfolio.

Who You Are: You are driven, self-motivated, and have a strong desire to achieve the company’s growth goals. You are resourceful and accountable, hungry to chase down answers and solve challenges and most importantly, technically very sound. You are respectful and a good communicator. You are detail-oriented and thrive in a fast-paced environment.

What You Will Do: As our Technical Support Executive, you will implement our Solutions and provide technical support to our Clients (Enterprise/MSSP/MSP) and Partners along with providing exceptional service and support.

Core Responsibilities Include:

  • Work cross-functionally with Clients (Enterprise/MSSP/MSP) and Channel Partners organizations.
  • Function as a subject matter expert on topics relevant to the cybersecurity ecosystem, including various vendor solutions, platforms, integrations, and competitors.
  • Perform other duties as assigned or required.

What We Need from You:

3-5 years of sales in IT Cyber Security Solutions.

A MUST- Experience in cybersecurity with strong technical knowledge and on SaaS Platforms.

A MUST- Technically very strong including implementation and support for:

  • Patch and End Point Management Solutions
  • EDR/XDRs (CrowdStrike/ SentinelOne/ Trend Micro/ Symantec/ Cortex/ ManageEngine/ Ivanti/ SCCM/ similar)
  • Email Security (legacy SEGs – IronPort/Proofpoint/Mimecast/Symantec/ ATP/similar)
  • Added advantage- Admin knowledge of O365 (Microsoft365)/GWS (Google Workspace)
  • Function independently with direct communication with the Technical Support Manager
  • Ability to prepare Reports
  • Worked with System Integrators/Distributors/VARs
  • Excellent verbal, written, and presentation communication skills.
  • Highly efficient, with strong attention to detail and proven ability to multi-task and meet tight deadlines
  • Experience working closely with direct Clients (Enterprise/MSSP/MSP), channel Partners and our global technology Partners
  • Proficient in Microsoft Office: PowerPoint, Excel, Word
  • B. Tech (Computer Science) or higher

Our upcoming people, programs, and organization share our “Cyber Risk Solutions” core values:

Supportive. Our team members are our toughest critics and loudest supporters. We respect and rely on one another to find solutions. We welcome hard conversations and challenge one another to push for the best possible outcomes. We win or lose together.

Ambitious. We take pride in our work and never settle for anything but the best. We work hard and celebrate our successes as a team

Focused. We ensure that each of our actions is in the best interest of our people, our customers, and our company 

Excellent. We set a high personal bar, believe nothing is impossible, and commit ourselves fully to the goal. Our curiosity and learning never stop.

Resourceful. We work with a sense of urgency. If we see a gap, we take ownership, jump in and celebrate our collective results together. We deliver our best work on time, every time.

Package. We believe in our people; therefore, we provide a robust compensation & benefits package. This includes competitive salaries, incentives, annual bonuses, and more! Starting basic would be Rs. 9.00 Lakhs plus.

Regrets. Please don’t apply if your basic is less than Rs. 7.50 Lakhs 

Location. Greater Noida (On-site)

Interest? Contact us at: hr-techsupport@srccybersolutions.com

SRC Cyber Solutions LLP is an equal opportunity employer, and all qualified applicants will receive consideration for employment.

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