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Assistant Technical Support Manager - 2 Position Noida (UP) for Immediate Placement

Who We Are: SRC Cyber Solutions LLP, is part of an 80+ years business house in India, that has recently diversified into NexGen and innovative Cyber Security Solutions for the Indian/Global markets. Currently, we are partnering with AUTOMOX (Patch and Endpoint Management), IRONSCALES (Email Security), THREATX (WAF++), CIRCADENCE CORPORATION (Cyber Education). Our Partners are leaders in their respective technologies, and we will be adding more technologies in 2022.

Our Clients: Big4 and Big6 Cyber Advisories/Global Service Providers/MSSPs in India and APAC/MiddleEast and Africa/System Integrators/Enterprises and Channel Partners 

Who You Are: You are driven, self-motivated, and have a strong desire to achieve the company’s growth goals. You are resourceful and accountable, hungry to chase down answers and solve challenges and most importantly, technically very sound. You are respectful and a good communicator. You are detail-oriented and thrive in a fast-paced environment.

What You Will Do: As our Manager for Technical Support, you will implement our Solutions and provide technical support to our Clients (Enterprise/MSSP/MSP) and Partners along with providing exceptional service and support.

Core Responsibilities Include:

  • Work cross-functionally with Clients (Enterprise/MSSP/MSP) and Channel Partners organizations.
  • Function as a subject matter expert on topics relevant to the cybersecurity ecosystem, including various vendor solutions, platforms, integrations, and competitors.
  • Perform other duties as assigned or required.

What We Need from You:

  • 5+ years in Technical Support for IT Security Solutions.
  • A MUST - Very good communication skills in English and Hindi
  • A MUST- Experience in cybersecurity with strong technical knowledge and on SaaS Platforms.
  • A MUST- Technically very strong including implementation and support for:
      • EDRs and Endpoint Management Solutions (similar to CrowdStrike/SentinelOne/Trend Micro/Symantec/Cortex/ ManageEngine/Ivanti/SCCM/similar)
      • Admin knowledge of Azure Active Directory/O365 (Microsoft365)/GWS (Google Workspace)
  • Worked with an OEM/large VADs or SIs/Big4 Cyber Advisory.
  • Excellent verbal, written, and presentation communication skills.
  • Highly efficient, with strong attention to detail and proven ability to multi-task and meet tight deadlines.
  • Experience working closely with direct Clients (Enterprise/MSSP/MSP), channel Partners and our global technology Partners.
  • Proficient in Microsoft Office: PowerPoint, Excel, Word.
  • Tech (Computer Science) or higher

Our upcoming people, programs, and the organization share our “Cyber Risk Solutions” core values:

Supportive. Our team members are our toughest critics and loudest supporters. We respect and rely on one another to find solutions. We welcome hard conversations and challenge one another to push for the best possible outcomes. We win or lose together.

Ambitious. We take pride in our work and never settle for anything but the best. We work hard and celebrate our successes as a team.

Focused. We ensure that each of our actions is in the best interest of our people, our customers, and our company.

Excellent. We set a high personal bar, believe nothing is impossible, and commit ourselves fully to the goal. Our curiosity and learning never stop.

Resourceful. We work with a sense of urgency. If we see a gap, we take ownership, jump in and celebrate our collective results together. We deliver our best work on time, every time.

Package. We believe in our people; therefore, we provide a robust compensation & benefits package. This includes competitive salaries, incentives, annual bonuses, and more! Starting basic would be Rs. 7.20 Lakhs plus benefits and incentives.

Regrets. Please don’t apply if your basic is less than Rs. 6.00 Lakhs

Location. Remote- We are working from home (WFH) but may be from our Noida Office

Interest? Contact us at: Assistant Technical Support Manager

SRC Cyber Solutions LLP is an equal opportunity employer, and all qualified applicants will receive consideration for employment.

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