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Technical Support Executive (EDR/XDR) - Immediate in Greater Noida only (2 Positions)

Who We Are: SRC Cyber Solutions LLP, is part of an 80+ years business house in India, that has recently diversified into NexGen and innovative Cyber Security Solutions for the Indian/Global markets. Currently, we are partnering with AUTOMOX (Patch and Endpoint Management), IRONSCALES (Email Security), THREATX (WAF++), CIRCADENCE CORPORATION (Cyber Education). Our Partners are leaders in their respective technologies, and we will be adding more technologies in 2022.

Who You Are: You are driven, self-motivated, and have a strong desire to achieve the company’s growth goals. You are resourceful and accountable, hungry to chase down answers and solve challenges and most importantly, technically very sound. You are respectful and a good communicator. You are detail-oriented and thrive in a fast-paced environment. You love meeting new people and are motivated by developing others.

What You Will Do: As our Technical Support Executive, you will help drive our solution adoption and retention, working cross-functionally by creating Clients (Enterprise/MSSP/MSP), Partners and providing exceptional service and support. This role will help take our message to the market and understand how our security solutions integrate with security and IT ecosystems to strengthen cyber resilience, simplify processes, and enables faster response and continuous business productivity.

Core Responsibilities Include:

  • Work cross-functionally with Clients (Enterprise/MSSP/MSP) and channel Partners organizations.
  • Achieve targets with delivery and support.
  • Function as a subject matter expert on topics relevant to the cybersecurity ecosystem, including various vendor solutions, platforms, integrations, and competitors
  • Perform other duties as assigned or required.

What We Need from You:

  • Lead the engagement from Support to Delivery.
  • 5-10 years of sales in IT Security Solutions.
  • A MUST- Experience in cybersecurity with strong technical knowledge and on SaaS Platforms as mentioned above.
  • A MUST- Technically very strong including sales and support for:
  • Email Security (legacy SEG’s – IronPort/Proofpoint/Mimecast/Symantec/ATP/similar)
  • EDRs and End Point Management Solutions (CrowdStrike/SentinelOne/Trend Micro/ Symantec/Cortex/ManageEngine/iVanti/SCCM/similar)
  • Worked with an VADs or SIs
  • Demonstrated ability to create programs that generate leads and support conversion and retention.
  • Excellent verbal, written, and presentation communication skills.
  • Highly efficient, with strong attention to detail and proven ability to multi-task and meet tight deadlines.
  • Experience working closely with direct Clients (Enterprise/MSSP/MSP), channel Partners and our global technology Partners.
  • Proficient in Microsoft Office: PowerPoint, Excel, Word.
  • Bachelor’s degree.

Our upcoming people, programs, and the organization share our “Cyber Risk Solutions” core values:

Supportive. Our team members are our toughest critics and loudest supporters. We respect and rely on one another to find solutions. We welcome hard conversations and challenge one another to push for the best possible outcomes. We win or lose together.

Ambitious. We take pride in our work and never settle for anything but the best. We work hard and celebrate our successes as a team.

Focused. We ensure that each of our actions is in the best interest of our people, our customers, and our company.

Excellent. We set a high personal bar, believe nothing is impossible, and commit ourselves fully to the goal. Our curiosity and learning never stop.

Resourceful. We work with a sense of urgency. If we see a gap, we take ownership, jump in and celebrate our collective results together. We deliver our best work on time, every time.

Package. We believe in our people; therefore, we provide a robust compensation & benefits package. This includes competitive salaries, sales incentives, annual bonuses, and more! Starting basic would be Rs. 6 Lakhs plus plus plus, to no limit!

Regrets. Please don’t apply if your basic is less than Rs. 4.80 Lakhs

Location. Greater Noida 

Interest? Contact us at: hr-techsupport@srccybersolutions.com

SRC Cyber Solutions LLP is an equal opportunity employer, and all qualified applicants will receive consideration for employment.

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