Placing an order automatically entails acceptance of these General Terms of Sale and, where relevant, of the special conditions specified at the time of the order.
Offers are valid within the limits of the option period which, unless otherwise stipulated, is fifteen days starting from the presentation of the offer. Any information on the catalogues, manuals and price lists is for information only; SRC Cyber Solutions LLP may have to make changes to it at any time without notice.
No additions, omissions or modifications to any of the provisions of these terms of sale will be binding on SRC CYBER SOLUTIONS LLP without their written agreement.
However, in case of the existence of a Reseller Agreement between SRC CYBER SOLUTIONS LLP and the Customer, and any contradiction between any Terms and Conditions of Sale as contained herein and those in the Reseller Agreement, the Terms and conditions as contained in the Reseller Agreement shall prevail over the Terms and Conditions as contained herein.
Any clauses or special purchase conditions on the customer’s Purchase order that are in contradiction with these terms and conditions are not applicable, except with the express written agreement of SRC CYBER SOLUTIONS LLP. Once a customer places an order, SRC CYBER SOLUTIONS LLP will acknowledge receipt of the order and will have the option of notifying refusal or amendment within three days of acknowledgement of receipt. If no refusal or amendment is notified, the order becomes binding at the end of the third day following the acknowledgement of receipt. Any changes to the order notified by SRC CYBER SOLUTIONS LLP during this period shall be considered accepted by the customer unless the customer notifies SRC CYBER SOLUTIONS LLP of its opposition in writing within three days starting from the date of the notification. In the event of a change, the order shall only be considered final upon receipt of the customer’s consent, or on expiry of this three-day period. In the event of a modification of any kind (designation, quantity, etc.) to an order already received and confirmed by SRC CYBER SOLUTIONS LLP, the conditions granted previously cannot be extended without SRC CYBER SOLUTIONS LLP’s consent.An order accepted may, nonetheless, be cancelled by SRC CYBER SOLUTIONS LLP should the customer fail to fulfil their obligations arising out the present Terms and conditions of Sale.
SRC CYBER SOLUTIONS LLP’ commercial proposal and invoice itemise the products and services ordered, which may be hardware, software or related services.
SRC CYBER SOLUTIONS LLP sells hardware sourced from different suppliers, for whom they are the authorized distributor. The technical characteristics and documentation of this hardware is the responsibility of the supplier and is handed over as is by SRC CYBER SOLUTIONS LLP.
Supply of software:
SRC CYBER SOLUTIONS LLP grants the customer the right to use each software programme ordered or which is integrated into hardware sold. The conditions under which this right of use is granted, and the obligations the customer accepts vis-à-vis the supplier of the software concerned, may be detailed in a licence issued by the latter (EULA)and appended to the invoice and to these general terms. The customer undertakes to forward the terms of this licence to its end customer.
In the absence of a licence and specific conditions, the right to use the software ordered or installed in hardware sold by SRC CYBER SOLUTIONS LLP is limited to the operational implementation of a single copy of this software, to the exclusion of any right of reproduction, modification or correction of errors. SRC CYBER SOLUTIONS LLP is not, under any circumstances, responsible for any problems that may affect the software, nor for the temporary interruption (in particular for correction, update or other reason) or permanent discontinuation, by the publisher of this software.
Upon delivery of the software/ Licenses , the Customer shall have the right to determine whether the products are as per the specifications. In the event, the Customer does not issue a written rejection within 7 business days after electronic delivery, the products shall be deemed to be accepted, meaning that the product operates in substantial conformity to the applicable specifications.
When the hardware sold, or the software supplied, are subject to a maintenance or update service from their supplier, ordering them from SRC CYBER SOLUTIONS LLP entails the ordering of the service in question, the financial conditions of which are itemised in the commercial proposal and the invoice.
SRC CYBER SOLUTIONS LLP may also provide itself or via the supplier or a third party provider, additional services, such as installation, which will be subject to a separate order at conditions stipulated in the commercial proposal and the invoice. In the event that SRC CYBER SOLUTIONS LLP is to provide Training or Professional services, the proposed terms thereof will be set out by SRC CYBER SOLUTIONS LLP in a quote and subject to acceptance by the customer by Purchase Order. Unless otherwise agreed in writing, payment will be made in advance in respect of any such Training, or upon receipt of an invoice for Professional Services.
The purchase of hardware or the supply of software ordered from SRC CYBER SOLUTIONS LLP does not confer any intellectual property rights on the customer and obliges them to respect any intellectual property rights held by the supplier of the hardware or the software concerned. In consideration of which, the customer is guaranteed against any breach of quiet possession due to a third party claim affecting an intellectual property right and with the consequence of a restriction or prohibition of use of the hardware or software supplied. On the other hand, SRC CYBER SOLUTIONS LLP shall not be liable in any way for any problems arising from the operation, introduction or maintenance of software that it did not supply.
Goods and equipment will be invoiced at the SRC CYBER SOLUTIONS LLP’ rate valid on the date of delivery. Prices are exclusive of any tax, duties, fees or other government levies; any taxes, delivery charges, fees, shipping, packaging and insurance will be invoiced in addition, at the rate applicable on the date of sale or delivery. Orders for special services and products not on SRC CYBER SOLUTIONS LLP’ price list shall be invoiced at the price stipulated in the commercial proposal.
Where Services are provided on a fixed price basis, the total price for the Services shall be the amount set out in the relevant Statement of Work, and the customer is liable to pay the hotel, subsistence, travelling and any other ancillary expenses reasonably incurred by SRC CYBER SOLUTIONS LLP in providing the Services.
Unit prices can be changed by SRC CYBER SOLUTIONS LLP upon non adherence of terms and conditions with regard to payment
No TDS Deduction would be applicable as per Declaration Given with the invoice
Acceptance of these general terms of sale implies the customer’s express agreement to receive, where relevant, electronic invoices in substitution of paper invoices from SRC CYBER SOLUTIONS LLP. An option to receive e-invoices through Tungsten Networks and Ariba is also available.
The delivery times communicated to the customer are given as an indication, as SRC CYBER SOLUTIONS LLP is dependent on its own suppliers. Time of delivery is not of the essence. SRC CYBER SOLUTIONS LLP is entitled to suspend or cancel delivery in serious circumstances, and in particular in the following cases:
In the absence of any special purchase conditions on the customer’s purchase order, the goods are deemed as having to be delivered to the customer at their head office. They are dispatched with carriage and packaging the responsibility of SRC CYBER SOLUTIONS LLP.
No recourse may be exercised against SRC CYBER SOLUTIONS LLP, the forwarding agent or the haulier for losses, spoilage or damage incurred by the goods, unless an official report with irrefutable probative force has been sent to the haulier or the forwarding agent within two days and SRC CYBER SOLUTIONS LLP formally notified within the same time period. The accessibility and layout of the premises intended to receive heavy, cumbersome equipment must be provided in a timely manner by the customer; SRC CYBER SOLUTIONS LLP shall not bear the cost of this under any circumstances.
No merchandise can be returned without the prior written agreement of SRC CYBER SOLUTIONS LLP.
SRC CYBER SOLUTIONS LLP must be notified of the intention to return, within 7 days of delivery, and all goods must be undamaged and in their original packaging.
The costs of transport and re-warehousing are the responsibility of the customer. Unless otherwise agreed, a restocking fee of 20% will be charged.
The customer should return the equipment within 7 days after obtaining the consent, and official returns number from SRC CYBER SOLUTIONS LLP.
The goods referred to on the delivery note and the invoice shall remain the property of SRC CYBER SOLUTIONS LLP until the full price has been paid by the customer. The risks of loss, theft or destruction will, nonetheless, be the responsibility of the customer as from receipt of the goods and until full payment of the price for a DAP delivery.
Until such time as payment has been made in full and in cleared funds, to SRC CYBER SOLUTIONS LLP,
(a) All sums due to it in respect of the goods referred to on the delivery note and the invoice, and
(b) all other sums which are, or which become due to SRC CYBER SOLUTIONS LLP from the customer, the customer shall hold the goods to the order of SRC CYBER SOLUTIONS LLP.
SRC CYBER SOLUTIONS LLP may bring an action for the price notwithstanding that property in the goods has not passed to the customer. Until such time as property passes to the customer, the customer shall upon request deliver up to SRC CYBER SOLUTIONS LLP such of the goods as have not been resold to a value equal to the debt outstanding from the customer to SRC CYBER SOLUTIONS LLP as of the date of the request. If the customer does not comply with this request, SRC CYBER SOLUTIONS LLP may, during business hours, without notice, enter upon any premises owned, occupied or controlled by the customer where goods are situated or where SRC CYBER SOLUTIONS LLP reasonably believes goods are situated and repossess the goods to a value equal to the debt outstanding from the customer to SRC CYBER SOLUTIONS LLP as of the date of repossession, and the customer grants SRC CYBER SOLUTIONS LLP an irrevocable licence for this purpose.
If the goods are resold before full payment has been made to SRC CYBER SOLUTIONS LLP, the latter reserves the right to claim payment of the retail price from the sub-purchaser. In the case of a cancellation of an order for goods due to a case of force majeure, or by the customer, the advance payments already collected will remain the property of SRC CYBER SOLUTIONS LLP.
For customers who do not have a credit account with SRC CYBER SOLUTIONS LLP, payment is due prior to the order being processed. Requests to open an account should be accompanied by the usual banking and commercial references as well as documents permitting an analysis of solvency. Except for special conditions, payments from customers with a credit account with SRC CYBER SOLUTIONS LLP are due within 30 days from date of invoice. Payments must be made by bank transfer or cheque. Payments cannot be made in cash.
Interest shall be due and payable on all late payments starting from the date payment was due, at a rate of eighteen per cent per annum.
In the absence of payment of a single instalment (or of a single draft on the due date), the entire amount of the sums owed by the customer to SRC CYBER SOLUTIONS LLP shall immediately become payable. Deliveries and orders in progress may be suspended, including any outstanding Statements of Work. The sale will only be completed and title transferred on full and final settlement of the invoices.
SRC CYBER SOLUTIONS LLP may remove the credit facility, reverting the account to cash with order, without notice, at their discretion.
SRC CYBER SOLUTIONS LLP may further terminate the license without notice, at their discretion, within 7 days of the due date of payment.
The hardware is guaranteed for a period stipulated in the manufacturer’s documentation accompanying the equipment and, failing this, the guarantee is for a period of 12 months.
The guarantee only relates to parts deemed faulty by SRC CYBER SOLUTIONS LLP, subject to the defects observed not being caused by improper use or handling by the customer.
The guarantee shall cease immediately if an intervention is carried out for any reason whatsoever by a repairer not approved of by SRC CYBER SOLUTIONS LLP.
In respect of this guarantee, the only obligation incumbent upon SRC CYBER SOLUTIONS LLP is to take organise the repair or replacement of the product or part which has been recognised as being faulty by the manufacturer, and returned to the address indicated by SRC CYBER SOLUTIONS LLP.
The return of products under guarantee must have the prior approval of SRC CYBER SOLUTIONS LLP. To this end, the customer shall contact SRC CYBER SOLUTIONS LLP’ support service by telephone.
If the product is recognised as being faulty, SRC CYBER SOLUTIONS LLP will give the customer a product return code. Products recognised as being faulty should be returned in their original packaging, along with the return code. Products or parts replaced under the terms of the guarantee shall become the exclusive property of SRC CYBER SOLUTIONS LLP.
Interventions under the guarantee do not extend the guarantee.
The customer acknowledges that they are professionals, and in this respect, they are knowingly buying the hardware or software that is the subject of the agreement between the parties and state that they are adequately informed of the use and intended purpose of the hardware or software.
SRC CYBER SOLUTIONS LLP may not be held liable for the incompatibility of the hardware or software with other equipment or software with which it is intended to be operated. In particular, SRC CYBER SOLUTIONS LLP cannot be held liable for any direct or indirect, temporary or permanent impact the installation of equipment may have on an existing installed system.
Any losses that are indirect, commercial and from loss of revenue, including the loss of data and operating loss, are expressly excluded, as well as are all situations of force majeure. In the event of the necessity for an update or corrective installation, the customer is informed that SRC CYBER SOLUTIONS LLP cannot intervene before receipt of said updates and corrections from the manufacturer and cannot be held liable for any delays incurred.
The hardware and software supplied by SRC CYBER SOLUTIONS LLP may be subject to export restrictions, in particular, with regard to dual-use goods and technology (civil/military), due to European or American regulations, inter alia. In the EU, the transfer of such goods and technology may constitute an exception to the principle of free circulation.
These obligations can, in particular, take the form of export licences to be obtained from the ECO (UK) and/or the BIS (United States) and the archiving of the documents pertaining to these export operations.
The customer acknowledges and accepts that the products purchased from SRC CYBER SOLUTIONS LLP are subject to laws and regulations relative to export controls applicable in the UK, the European Union and the United States. The customer undertakes not to export, re-export or transfer, directly or indirectly the products purchased from SRC CYBER SOLUTIONS LLP, without first obtaining the requisite authorisations from the competent authorities (American, European and or UK).
The customer undertakes to provide SRC CYBER SOLUTIONS LLP with the name of the end customer, their order number and the final destination of the order, via the purchase order. The customer should inform its own customers that, for products that have an American export licence, the end user may be subject to checks by the American authorities.
In any case, the customer is responsible for the proper application of the export control regulations and SRC CYBER SOLUTIONS LLP cannot be held liable for the customer’s failure to observe the obligations arising from this clause and the related regulations.
SRC CYBER SOLUTIONS LLP reminds customers located in the UK (or in the EU) that, for dual-use products or technology, exporting outside the EU or transferring within the EU may require compliance with three sets of regulations (EU, UK and American) which are not interchangeable; in other words, compliance with one does not constitute compliance with the others.
Lastly, the fact that SRC CYBER SOLUTIONS LLP may provide the customer with a service concerning the transport of the equipment and technology sold does not alter the customer’s responsibility with respect to the regulations applicable in terms of export control, which remain within the customer’s remit.
The customer undertakes to apply the best commercial standards as well as the laws applicable in their territory and not to harm SRC CYBER SOLUTIONS LLP’ commercial reputation through the products supplied by them. In particular, the customer undertakes to provide accurate, up to date information about the characteristics, performances and possible uses of the products commercialised by SRC CYBER SOLUTIONS LLP. The Customer also undertakes to obtain and renew any authorisations necessary for the sale of the products in the country in which they are established. The customer also undertakes to respect and enforce the intellectual property rights protecting the equipment sold by SRC CYBER SOLUTIONS LLP as well as the software for which a licence is granted.
The customer (including the customer’s executives, directors, employees and agents) undertakes to comply with the applicable anti-corruption laws, including, and without limitation, the USA Foreign Corrupt Practices Act, the UK Bribery Act, the “Sapin II” Act and Prevention of Corruption Act and other applicable laws in India (collectively, the “Anti-Corruption laws”). The Customer shall refrain, in particular, from: (a) taking any measures or allowing or authorising any action by a third party in violation of the Anti-Corruption laws; (b) using any sums of money, or other consideration, paid by the other Party, for illegal purposes, including for purposes infringing the Anti-Corruption laws, with the aim of helping the other Party to obtain, or unduly conserve, a market or an agreement or any undue advantage; and (c) directly or indirectly, offering, promising, giving, requesting or accepting anything whatsoever either from a civil servant or public agent, undertaking or company controlled by the government, political party or any other private individual or corporate entity, with the aim of unduly obtaining a commercial or financial advantage or influencing any acts or decisions. Each Party, acting in good faith, shall refrain from taking any measures that they believe infringe the laws or commercial policies applicable to the business relations between the parties. To the Customer’s best knowledge, none of its executives, directors or employees are: (a) civil servants or public agents; (b) employed by an undertaking or company controlled by the government; or (c) the active representative of a political party. The Customer certifies that neither it nor its executives, directors or employees have been formally accused and/or pronounced guilty of an infringement or fraud with respect to the regulations applicable in terms of corruption. The Customer undertakes to inform SRC CYBER SOLUTIONS LLP immediately in the event of a change in the situation. Notwithstanding any other contrary provisions of these terms of sale, SRC CYBER SOLUTIONS LLP may terminate commercial relations immediately should the Customer fail to comply with the provisions of this clause; it being, nonetheless, stipulated that the Customer should indemnify, protect and absolve SRC CYBER SOLUTIONS LLP in the event of damages. In addition, the two parties agree to fully comply with all the laws applicable to the sale and distribution of the products purchased, pursuant to these GTCs of sale.
The customer also undertakes to comply with the applicable legislation in terms of the protection of personal data and privacy including but not limited to the EU General Data Protection Regulation and to gain the consent of its customers for forwarding their personal data to SRC CYBER SOLUTIONS LLP in such a way as to allow them to make legal use of it, inter alia, for commercial and marketing purposes. Generally speaking, the customer undertakes to comply with the law.
Incase of any dispute with regard to the invoice, a written communication must be sent by Customer to SRC CYBER SOLUTIONS LLP within 7 business days of the receipt of the invoice
All other Terms and Conditions shall be by the EULA( End User License Agreement) or MSA(Master Subscription Agreement) between the customer and OEM( Vendor)
These terms and conditions of sale and all matters relating to them shall be governed by the laws of India. In the event of a disagreement over all, or part, of these terms and conditions of sale, as for any that may arise over the performance of any order, exclusive jurisdiction is assigned to the Courts at New Delhi INDIA alone.
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